Warranty Policy

Unlock an extended 12-month warranty by registering as a VIP when you buy directly from Quntis.com. Only available on quntis.com

Quntis provides a straightforward warranty that is processed in the most hassle-free way possible. 

Please refer to chart below for the warranty timelines of various products, as warranty periods differ.

 

Warranty Period

  

Phone Cable - iPhone	3 Years
Phone Cable - Type C	3 Years
Phone Cable - Micro USB	3 Years
PD Charger	3 Years
LED String Lights	12 to 18 Months
LED Strip Lights	18 Months
LED Star Curtain Lights	12 to 18 Months
Electric Wine Opener	18 Months
Phone Holder	1 Year
Others	According to Product Instructions

Note:

 

1.This warranty does not cover defects or damage arising from improper use or maintenance, 

3. Warranties on all replacements follow the same warranty time frame of the original defective item.

4. Warranties on products are void after having been fully refunded.

5. It may be necessary to return an item for quality inspection.

6. Shipping costs must be covered by buyer in the following situations:

● Warranty claims on items taken outside the original country of purchase

● Buyer’s accidental returns

● Returning items claimed to have defects but found by Quntis quality control to be in working condition

● Costs associated with unauthorized returns (any returns made outside of the approved warranty process)

● Returning defective items in international shipping

● Returning products for any reason other than a proven defect

7. Not Covered Under Warranty:

● Products without sufficient proof of purchase

● Lost or stolen products

● Items that have expired their warranty period

● Non quality-related issues (after 30 days of purchase)

● Free products

● Repairs through 3rd parties

● Damage from outside sources

● Damage from misuse of products (including, but not limited to: falls, extreme temperatures,

   water, operating devices improperly)

● Purchases from unauthorized resellers

8. When returning items with a prepaid shipping label provided by Quntis, Quntis takes responsibility

    for any damage or loss incurred in transit. When returning items for non-quality issues, buyer

    assumes responsibility for any damage or loss incurred in transit. Quntis does not provide refunds

    for items damaged in transit for non-quality related warranty claims.

9. If the item were purchased on Amazon, please process on Amazon. If the items were purchased

    on www.quntis.com, please follow the steps below.

 

 

1. Check to see if your item(s) qualifies and for which warranty it qualifies.

2. If you qualify, contact support@quntis.com and request for a Warranty. Quntis will review your

    request. You will receive a notice regarding the status of your request.

3. Ship the defective item(s) with the Warranty Claims Information to our facility. Return the package

Once the product is received by Quntis, the product will be inspected (within 7-10 business days of

receipt on average) to determine if it is covered under the limited warranty. If the product is

determined to be covered under the Limited Warranty, Quntis, under its judgment and discretion, will

refund or exchange the product.

 

DISCLAIMER: All products returned to Quntis will be subject to review for authentication. If any of

the products are found to be counterfeit, it will be confiscated and turned over to Quntis's legal

department for further actions. These counterfeit items will not be returned once in the possession of

Quntis.

  

We are responsible for our product conditions and we want you to have a positive experience every

time you shop with Quntis. Please let us know if you have received any defective items by contacting

us at support@quntis.com. Enjoy your shopping with Quntis!